Hilton Orlando Recognized for Premier Customer Service

This information originated in American English.

May 10, 2012

ORLANDO, Fla. - Located in one of the most visited cities in the U.S., Hilton Orlando was recently recognized for its exceptional customer service by Hilton Hotels & Resorts with two awards: The Connie Award, which is the highest honor from Hilton, named after brand founder, Conrad Hilton, and the 2012 Guest Satisfaction Award. These awards follow other local and industry accolades further defining the hotel's dedication to exceptional guest experiences.

The Connie Award was presented to Hilton Orlando for its dedication to customer service. Hilton Orlando is currently the only hotel that has reached this recognition two years in a row. The Connie Award is presented to "the best of the best" within the Hilton brand. Winners are chosen based on service rankings as well as the year-end Quality Performance Balanced Scoreboard.

The 2012 Guest Satisfaction Award was presented to Hilton Orlando based on feedback from guests and customers regarding their experiences throughout 2011.

"In just two years of operation, we have built a team of passionate employees who thrive on providing every guest with a unique experience, and these recognitions exemplify just that," said Hilton Orlando General Manager Doug Gehret. "We are proud of the recent recognitions and look forward to continuing to represent our community and family brand well."

Beyond the Hilton brand recognition, Hilton Orlando is regarded as one of the top places to work in Central Florida by the Orlando Business Journal ranking second in its annual poll of top Orlando employers. The Hilton Orlando was the highest ranked hotel chain on the list. In addition, one of the brand's restaurants, Spencer's for Steaks and Chops, won the Critic's Choice Award for favorite place to eat and drink within the 14th Annual Foodie Award's hotel category.

Hilton Orlando is rated as a AAA Four Diamond hotel and was recently ranked number one among the 339 hotels on the TripAdvisor.com rankings of Orlando-area hotels. To learn more about Hilton Orlando, visit: http://www.orlando.hilton.com.

Contact:
Jacklyne Ramos
For Hilton Orlando
+1 407 377 6871
jacklyne.ramos@edelman.com

Lisa Cole
Hilton Worldwide
+1 786 866 7239
lisa.cole@hilton.com

About Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 570 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton Honors program. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. Begin your journey at www.hilton.com and learn more about the brand by visiting news.hilton.com or following us on Facebook, Twitter and Instagram.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,100 properties with nearly 838,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.