Hilton Orlando Awarded Three Distinguished Industry Honors

Awards Are A Testament To Hilton Orlando’s Dedication To Customer Service

This information originated in American English.

January 26, 2011

ORLANDO - Hilton Orlando has kicked off the New Year in grand fashion, receiving three highly decorated hospitality industry honors. Two of the awards, the Connie Award and Guest Satisfaction and Loyalty, come from Hilton Worldwide and are a testament to the property's exceptional dedication to customer service. Rounding out the distinctions, Hilton Orlando was also recently named the second best company to work for in Orlando by the Orlando Business Journal.

"We couldn't be happier to receive these distinctions after just one full year of operation," said Hilton Orlando general manager Doug Gehret. "All three of the awards exemplify Hilton Orlando's dedication to both our guests and employees."

The "Connie" Award, named after Conrad Hilton, founder of Hilton Hotels Corporation, is awarded to "the best of the best" hotels within each brand in the Hilton family of brands. Based on the year-end Quality Performance Balanced Scorecard and service rankings, the winning hotel is honored as a "Connie" Award winner.

The second of the Hilton Worldwide honors recognizes the "best of the best" in overall service as measured by Guest Satisfaction and Loyalty Scores (SALT). Hilton Orlando won this award in the category of Hilton properties that are 500 rooms or larger.

Beyond the Hilton brand recognitions, Hilton Orlando is quickly becoming regarded as one of the top places to work in Central Florida and was recognized for this achievement by the Orlando Business Journal ranking second in its annual poll of top Orlando employers. Hilton Orlando was the highest ranked hotel chain on the list.

Gehret added, "The Orlando Business Journal is the most esteemed publication of its kind in Orlando and gives merit to our belief that the way employees are treated is directly reflected in our guests' experience."

Hilton Orlando is rated as a AAA Four Diamond hotel and currently sits seventh out of 341 on the TripAdvisor.com rankings of Orlando-area hotels. To learn more about Hilton Orlando, visit: http://www.thehiltonorlando.com/.

Contact:
Bo Morris
407 377 6867
Bo.Morris@edelman.com

Lisa Cole
305 796 8383
Lisa.Cole@Hilton.com

About Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 570 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton Honors program. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. Begin your journey at www.hilton.com and learn more about the brand by visiting news.hilton.com or following us on Facebook, Twitter and Instagram.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,100 properties with nearly 838,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.