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Hilton Expands Welcome Program for Chinese Travelers Globally
Leading Hospitality Company Offers Specially-Tailored Services for Chinese Travelers at Top Destinations Worldwide
March 17, 2015
MCLEAN, Va. and BEIJING - Hilton Worldwide today announced the expansion of Hilton Huanying (huān yίng) - a program that offers Chinese travelers a customized hospitality experience during their stay - to more than 110 Hilton Worldwide properties globally. As Chinese citizens make up the world's largest outbound travel market1 and are continually evolving in their needs, Hilton has updated the Huanying program amenities and service standards. These offerings meet the needs of the modern day Chinese traveler, while maintaining the comforts that harken back to home. With this expansion, Hilton Huanying - deriving its name from the Chinese word for 'welcome' - will now greet guests at participating hotels under brands including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts and DoubleTree by Hilton in more than 30 countries and 65 cities popular among Chinese travelers, including Tokyo, Seoul, London, Paris, New York and San Francisco.
"Huanying is an essential part of the Hilton hospitality promise, welcoming Chinese travelers with a level of service and personalization we know they expect and enjoy," said Rob Palleschi, global head, full service brands, Hilton Worldwide. "Since being introduced in 2011 at 51 properties in 13 countries, Huanying has empowered more than a million Chinese travelers to explore new destinations with the comforts of home. We are very proud of this program, and the benefits are clear. Chinese travelers who stay at Huanying properties express a greater overall satisfaction in their hospitality experience."
Chinese outbound travel is expected to grow at an unprecedented pace, with the number of outbound Chinese travelers expected to double from 100M to 200M by 20202, and Hilton is responding by enhancing its Huanying program. Through its extensive field research, Hilton has discovered that Chinese guests who stay at participating properties expressed a substantial increase in customer satisfaction in areas including service, accommodations, property loyalty and overall experience. In fact, a third party survey found that Hilton is the preferred hotel brand amongst Chinese travelers3.
"Driven by our in-depth knowledge of China, where we have been operating hotels for over 25 years, and our position as a global hospitality company with over 4,300 hotels operating in 94 countries, we have a unique advantage in addressing the needs of the Chinese travelers," said Martin Rinck, president, Asia Pacific, Hilton Worldwide. "With this in mind, we applied our comprehensive understanding of where Chinese travelers like to visit and what they look for when they stay at a hotel, in order to develop a tailor-made service that better meets the needs of our Chinese guests, in the form of Hilton Huanying."
In order to continue to best serve the needs of the evolving Chinese traveler, Huanying program offerings have been expanded to include additional locations, expanded traditional breakfast options and a 24-hour interpretation service that Mandarin-speaking guests may access during their travels.
These offerings were added while maintaining Huanying's focus on three signature hospitality touch points: the arrival experience, guest room amenities and the breakfast experience. The complete list of Huanying offerings include:
- Huanying Greeting: a welcome note in Simplified Chinese
- Mandarin interpretation service (Many properties offer Mandarin speaking team member(s) as well)
Guest Room Amenities
- Tea kettles
- Jasmine tea
- Dedicated Mandarin-speaking television channel
- Two varieties of congee with condiments, fried rice or fried noodles, a dim sum selection, fried dough fritters (crullers), hard boiled eggs, Chinese tea, fresh fruit and soy milk
- Chinese culinary utensils including chopsticks, Chinese spoons and a soy sauce dish
Travelers may access a list of participating Hilton Huanying hotels at www.hilton.com.cn/huanying. To download images and access more information, visit news.hilton.com/huanying. Information in Chinese is available at www.hilton.com.cn and news.hilton.com.cn/huanying.
1. China Outbound Tourism in 2013. (2013, January 1). Retrieved February 27, 2015, from http://www.travelchinaguide.com/tourism/2013statistics/outbound.htm
2. CLSA: US Lodging Sector Outlook (Oh, J., 20 January 2015, p. 1)
3. CLSA: US Lodging Sector Outlook (Oh, J., 20 January 2015, p. 1, chart 1)
Hilton – Asia Pacific
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About Hilton Hotels & Resorts
For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With 570 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton Honors program. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. Begin your journey at www.hilton.com and learn more about the brand by visiting news.hilton.com or following us on Facebook, Twitter and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.