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Hilton Dubai Jumeirah Presented With Dubai Quality Gold Award
Hotel is Recognized as Role Model Organization by the Government of Dubai and the Department of Economic Development
April 30, 2013
DUBAI, UAE - Hilton Dubai Jumeirah Resort has been named as a gold standard organization at the recent Dubai Quality Awards held yesterday by the Government of Dubai and the Department of Economic Development. The award signifies that the hotel operates with effective policies and procedures, clearly demonstrating “sustained improvement activities with results reflecting favourable trends over a number of years.” Hilton Dubai Jumeirah Resort is only the second hotel to receive the Gold award in the 19 years since it was introduced.
In two previous years, 2006 and 2010 the hotel had received the Dubai Quality Award, but this year receiving the Gold Standard Award, shows a marked improvement in procedures and outcomes in the areas that the DQA assessment covered. The assessment is based on the Excellence Model of the European Foundation for Quality Management (EFQM) and assesses the organizations capabilities in nine key criterion; Leadership, Strategy, People, Partnerships & Resources, Processes, Products & Services, Customer, Society, Results.
Christian Muhr, cluster general manager, Dubai was thrilled with the result having led his team through all three assessments, as he explained: “I think having an excellence model has been very beneficial, it has helped us to ensure quality standards are met, that internal processes are adhered to and that we all work towards a common goal. I could not be more proud of the team we have today, they have proven their dedication to quality and excellence in the long pursuit of this award.”
The Dubai Quality Award (DQA) was established in 1994 by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to provide organizations with a framework to improve their business standards and processes.
Hilton Dubai Jumeirah Resort
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